Shipping policy
The Compact Furniture Co. Shipping Policy
Updated 10 June 2026
We deliver throughout the UK mainland. From dispatch to your door, we aim to ensure your furniture arrives safely, securely, and on time.
1. Delivery Areas
We currently deliver to most mainland addresses in England, Scotland, and Wales.
Delivery Exclusions
Unfortunately, we do not currently deliver to:
- Northern Ireland
- Channel Islands
- Isle of Man
- Scottish Highlands & Islands
This includes postcodes beginning with:
IV, HS, KA27–28, KW, PA20–49, PA60–78, PH17–26, PH30–44, PH49–50, and ZE.
If you are unsure whether we can deliver to your location, please contact us before placing your order.
2. Delivery Options & Rates
All active catalogue products are delivered free of charge to UK mainland addresses.
| Service | Handling Time | Transit Time | Estimated Total | Cost |
|---|---|---|---|---|
| Standard Delivery | 1 working day | 4–7 working days | 5–8 working days | Free |
- Order cut-off: Orders placed before 14:00 GMT on a working day are typically processed the same day.
- Orders placed after 14:00 GMT, or on weekends or UK bank holidays, are processed the next working day.
- Delivery times are estimates and may vary during busy periods or around UK bank holidays.
3. Order Processing
Orders are processed Monday to Friday, excluding UK bank holidays.
- Handling time: Orders are usually dispatched within 1 working day of being placed.
- Transit time: Once dispatched, delivery is typically 4–7 working days.
- Estimated total delivery time: 5–8 working days from the date of order.
Please allow additional processing and delivery time around UK bank holidays.
4. Large Furniture Deliveries
For larger furniture items, including desks, dining tables, shelving units and other bulky furniture, we may use specialist furniture couriers.
Delivery Scheduling
Once your order is ready for dispatch, our delivery partner may contact you by text message, email, or telephone to arrange a suitable delivery date and time window.
Access Requirements
It is the customer’s responsibility to ensure that ordered furniture can be safely delivered to the intended location.
Please check:
- Doorway widths
- Hallways
- Staircases
- Lift dimensions
- Access routes
before placing your order.
We recommend measuring your space carefully before purchasing.
5. Damaged or Missing Items
We are responsible for your goods until they have been successfully delivered to you.
Upon delivery, please inspect all packaging and products carefully.
If packaging appears damaged, please sign for the delivery as: Damaged.
If you discover damage, defects, or missing components after unpacking, please notify us within 48 hours of delivery by emailing:
Email: info@thecompactfurnitureco.com
Please include photographs wherever possible so we can resolve the issue quickly.
6. Missed Deliveries
If a delivery date has been agreed and nobody is available to receive the goods, a re-delivery charge of £30 may be applied to cover the courier’s costs.
If you need to rearrange your delivery, please contact us as soon as possible.
7. Cancellations & Consumer Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order from the moment it is placed until 14 days after receiving your goods.
If you cancel after the order has been dispatched, you may be responsible for the cost of returning the goods in accordance with our Returns & Refunds Policy.
Your statutory consumer rights are not affected by this policy.
Contact Us
The Compact Furniture Co Ltd
Trading as The Compact Furniture Co
Company Registration Number: 17221604
Registered Office Address:
10 Lodge Vale
Chelmsford Garden
Chelmsford
England
CM1 6AX
Trading Address:
1 Burrows Close
Old Catton
Norwich
NR6 7FD
United Kingdom
Email: info@thecompactfurnitureco.com
Telephone: 01603 339247
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT)
VAT Registration:
Not currently registered for VAT.
If you have any questions regarding our products, orders, deliveries, returns, privacy practices, or any of our policies, please contact us using the details above.