Shipping policy

The Compact Furniture Co Shipping Policy

Last updated: 26 August 2026

The Compact Furniture Co Ltd provides free standard delivery on all orders to eligible customer addresses within the United Kingdom.

Our delivery information is designed to match the delivery service shown at checkout and the delivery information provided through Google Merchant Center.

1. Delivery Area

We deliver to customer addresses within the United Kingdom where delivery is available through our checkout.

Delivery availability is confirmed when you enter your delivery address during checkout.

We do not currently advertise or offer international delivery through this shipping policy.

2. Delivery Cost

Standard delivery is FREE on all orders.

There is no minimum order value required to qualify for free standard delivery.

All prices and delivery information on our UK store are displayed in GBP (£).

3. Standard Delivery Times

Service	Handling Time	Transit Time	Estimated Total Delivery Time	Cost
Standard Delivery	1 working day	4–7 working days	5–8 working days	Free

Estimated total delivery time: 5–8 working days.

Delivery times are calculated using:

Handling time: 1 working day
Transit time: 4–7 working days
Order processing days: Monday to Friday
Courier transit days: Monday to Friday

Working days do not include Saturdays, Sundays or UK bank holidays.

4. Order Cut-Off and Processing

Our order cut-off time is 2:00 PM UK time (London), Monday to Friday.

Orders placed before 2:00 PM on a working day enter processing that day and are normally prepared for dispatch within our stated 1-working-day handling period.

Orders placed after 2:00 PM, at weekends or on UK bank holidays will begin processing on the next working day.

Our standard handling time is 1 working day.

5. Delivery to Your Address

Orders are delivered to the customer delivery address entered and accepted during checkout.

Please make sure your delivery address, postcode and contact information are complete and accurate before submitting your order.

If there is a problem with the delivery information provided, we may contact you before dispatch.

6. Large Furniture Deliveries

Some larger furniture products may be delivered using a specialist furniture courier.

Where required, the courier or delivery partner may contact you by telephone, text message or email to provide delivery information or arrange an appropriate delivery date or time window.

Access Requirements

Before ordering larger furniture, please make sure the item can be safely delivered to its intended location.

Please check measurements including:

Doorways
Hallways
Staircases
Lifts
Gates and entrances
Other access routes

Product dimensions are provided on the relevant product page where available. We recommend measuring the intended space and delivery route before ordering.

7. Delivery Delays

The estimated delivery time for standard orders is 5–8 working days.

These are estimated delivery times rather than guaranteed appointment dates. Occasionally, circumstances outside our reasonable control may affect delivery, including severe weather, courier disruption, unusually busy periods or UK bank holidays.

If we become aware of a significant problem affecting your order, we will contact you using the details supplied when the order was placed.

8. Damaged, Faulty, Incomplete or Incorrect Deliveries

We are responsible for your goods until they have been successfully delivered to you.

Please inspect your order and packaging when it arrives wherever reasonably possible.

If your item arrives damaged, faulty, incomplete or incorrect, please contact us as soon as reasonably possible.

Where possible, we recommend contacting us within 48 hours of delivery because this can help us investigate transit damage with the delivery provider quickly.

This 48-hour recommendation does not limit your statutory rights or your right to contact us regarding faulty, damaged, incorrect or misdescribed goods after that period.

Please provide your order number and photographs of the item and packaging where reasonably possible.

Email: info@thecompactfurnitureco.com

9. Missed Deliveries

If a delivery appointment has been agreed and nobody is available to receive the goods, the courier may charge for a further delivery attempt.

Where a re-delivery charge applies, we will explain the charge before arranging the replacement delivery. A re-delivery charge of up to £30 may apply where this reflects the courier cost incurred.

If you need to rearrange an agreed delivery, please contact us as soon as possible.